Refund Policy

Prices

All prices in the store are listed in SEK and include 25% VAT.

We reserve the right to adjust prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices resulting from incorrect information.

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that takes effect from the time you receive the product you ordered.

When exercising your right of withdrawal:

You must notify us of your return. Please send an email to support@lyxery.com. Your message should clearly state your name, address, email address, order number, and the items to be returned.

You must return the products to us immediately, and no later than 14 days after submitting your notice of withdrawal.

You are responsible for the return shipping, delivery, and condition of the products upon return; therefore, the products should be sent well-packaged and in their original packaging.

We reserve the right to deduct from the refund amount a sum corresponding to the reduction in value compared to the original value of the goods in the case of used or damaged products.

The right of withdrawal does not apply in the case of:

Products that have been sealed for health or hygiene reasons and where you have broken the seal.

Products that are sealed sound or video recordings and where the seal has been broken by you.

A custom-made product that has been specially tailored for you or features a unique personal touch based on your preferences.

Services that have been completed and for which you have expressly agreed to the commencement of the service without the right to cancel.

Goods that spoil quickly, such as food.

Single issues of newspapers or periodicals.

For more information on the statutory right of withdrawal, clickhere.

Complaints and grievances

We inspect all products before shipping them to you. If the product is still damaged or the wrong item was shipped when it arrives, we will correct the issue at no charge in accordance with current consumer protection laws.

You must always contact us for authorization before returning a defective item.

The complaint should be submitted immediately after the defect is discovered.

How do you file a complaint?

Any errors or defects should always be reported to tosupport@lyxery.com, including your name, address, email address, order number, and a description of the defect.

If we are unable to repair the defect or provide a replacement product, we will refund you for the defective product in accordance with applicable consumer protection laws. We will cover the cost of return shipping for approved claims.

We reserve the right to reject a complaint if it turns out that the product is not defective as defined by applicable consumer protection laws. In the event of a complaint, we follow the guidelines of the Swedish National Board for Consumer Complaints; see arn.se.